East Star Trips
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Independent Travel Assistance

Travel Assistance
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Get helpful assistance with flights and travel planning from East Star Trips. Personalized guidance for every step of your journey.

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Global
Travel Coverage
Assistance
Personalized Help

Guidance tailored to your travel needs, not automated scripts.

What We Offer

Travel Assistance Services

Comprehensive support across the full travel journey — from initial planning through changes, cancellations, and international logistics.

Flight Assistance

Help understanding flight options, schedules, and fare types. We assist you in finding options that match your travel dates and preferences.

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Travel Planning

Support building a clear itinerary. We help you think through connections, timing, and practical considerations for your trip.

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Booking Support

Guidance through the booking process — what to check, what to confirm, and which details to verify before you proceed.

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Changes & Cancellations

Help understanding your options when plans shift. We explain applicable change and cancellation terms and assist next steps.

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International Travel

Support for cross-border itineraries — connecting flights, entry considerations, and coordination across regions and time zones.

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General Travel Support

Have a travel question that doesn't fit a single category? Reach out — we're happy to help you think it through.

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Core Service

Clear, Helpful Flight Assistance

Travel choices can be overwhelming. East Star Trips helps you sort through flight options, explain differences in fare types, and clarify what each option means for your trip.

  • Option comparison — side-by-side review of available flight options relevant to your route and dates.
  • Connection planning — understand layover time, terminal changes, and how connections affect your day.
  • Fare explanation — clear language around what's included, what's not, and what the rules mean for changes.
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Travel Planning

Think Through Your Trip With Someone Who Knows the Process

A well-planned trip is easier to enjoy. We help you think through the practical pieces — timing, route logic, what to prepare — so the trip itself feels smoother.

Itinerary Review

Walk through your plans and check the flow before you commit.

Practical Prep

Documents, timing, transit — the things that are easy to overlook.

Logistics

Coordinating multiple legs, cities, or travelers in one plan.

Flexible Adjustments

Plans change. We help you adapt without starting from scratch.

Booking Support

Guidance Through the Booking Process

Booking can feel like a maze of confirmations, names, dates, and policies. We help you understand what you're confirming and make sure the details are right.

  • Reviewing fare conditions and rules before you confirm
  • Confirming passenger details, dates, and routing match your intent
  • Explaining what happens after confirmation and what to keep
  • Helping coordinate group or family bookings in one place
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When Plans Change

Help With Changes and Cancellations

Sometimes plans shift. East Star Trips helps you understand what your options are, what the rules say, and what the next practical step looks like.

A note on eligibility

Refund and change eligibility depends on the fare rules, the travel provider's policies, and the applicable terms at the time of your booking. We help you understand what applies in your situation.

  • Walking through applicable change or cancellation rules
  • Coordinating next steps with the relevant travel provider
  • Helping you prepare any information that may be needed
International Travel

Support for International Travel

International trips add layers — connections, multiple carriers, time zones, entry considerations. We help you think through the whole picture so the trip feels manageable from the start.

Multi-City and Connecting Routes

Help coordinating itineraries that span multiple cities or carriers.

Time Zone and Timing Considerations

Practical guidance on layovers, arrival times, and scheduling.

Document and Entry Reminders

Helpful reminders on what to confirm before you travel.

The Process

How It Works

A clear four-step process — from your first message to a completed travel arrangement.

01

Contact Us

You provide your travel requirements — destination, dates, travelers, preferences.

02

Discuss Options

Our team assists with available travel options relevant to your request.

03

Review Information

You review the relevant travel information and applicable terms before proceeding.

04

Complete Arrangement

You proceed with the applicable booking or travel arrangement.

See Full Process
Why East Star Trips

Why Travelers Choose East Star Trips

We're a focused, independent travel assistance business. That means we work for you, not for an airline or travel conglomerate. Our priority is helping you navigate travel with confidence and clarity.

About East Star Trips

Independent

We're not an airline or a corporate travel platform. Our loyalty is to you.

Personalized

Every traveler is different. We listen first, then offer guidance that fits.

Global Coverage

Domestic and international routes — we help you think through both.

Clear Communication

We explain things in plain language — no jargon, no runaround.

About East Star

A Focused, Independent Travel Assistance Business

East Star Trips is an independent travel assistance business. We help travelers navigate flights, bookings, changes, and trip planning with clear, practical support.

We are not an airline, and we are not affiliated with any airline. We do not sell tickets on behalf of any carrier, hold inventory, or operate flights. What we do is help you understand your options, prepare for travel, and manage the practical details.

The actual flight you take is operated by an airline, and the terms that govern your ticket come from that airline. We work alongside that reality — clearly, honestly, and with your interests in mind.

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Independent
Travel Assistance

We work for you — not for any airline or travel conglomerate.

FAQ

Frequently Asked Questions

Straightforward answers to the questions travelers most often ask about our services. Don't see yours? Get in touch.

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East Star Trips is an independent travel assistance business. We help travelers with flight information, travel planning, booking support, changes and cancellations, and general travel questions. We do not operate flights and are not affiliated with any airline.

No. East Star Trips is an independent travel assistance business. We do not operate aircraft, sell tickets on behalf of any airline, or act as an authorized representative of any carrier. Actual flights are operated by independent airlines, and the terms that govern your ticket come from that airline.

You contact us with your travel requirements. We discuss the available options, explain the relevant details and applicable terms, and you decide how to proceed. The full process is described on our How It Works page.

Yes. We help with international travel planning, including multi-city routes, connecting flights, and coordination across regions. We're not a substitute for entry requirements — those are your responsibility and depend on the destination — but we can help you think through the practical pieces.

Yes. We help you understand what your change options are based on the fare rules and the airline's policies. The actual change is made with the airline that operates the flight. Our Refund & Cancellation Policy explains the framework.

You can reach us through the Contact Us page. You can call us at (833) 846-8217, email info@eaststartrips.com, or use the contact form. We respond during our published business hours.

To assist you, we typically need travel dates, departure and destination, number of travelers, and any preferences relevant to your trip. We never request sensitive information like passport numbers, credit card numbers, bank details, or passwords. Any payment is handled directly by the travel provider.

The actual flight is provided by an independent airline that operates the route. East Star Trips does not operate aircraft, and we are not an authorized agent of any airline. We help you understand your options, but the carrier is responsible for operating the flight and its own policies.

East Star Trips is headquartered in Pakistan and serves travelers worldwide. Our support reach and customer service hours are listed on the Contact Us page.

Ready When You Are

Let's Talk About Your Travel Plans

Reach out and tell us where you're thinking of going. We'll help you think through the next step.

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About Us

About East Star Trips

An independent travel assistance business built around clear guidance, honest communication, and traveler-first support. Headquartered in Pakistan, serving travelers worldwide.

What East Star Trips Is

East Star Trips is an independent travel assistance business. We exist to help travelers navigate the practical side of flying and trip planning — clearly, calmly, and without hidden agendas.

We are not an airline. We do not operate aircraft, hold ticket inventory, or act as an authorized representative of any carrier. When you work with East Star Trips, the actual flight you take is operated by an airline that is independent from us, and the terms that govern your ticket are those of that airline.

What We Provide

Our services focus on assistance rather than inventory. That means we help you with the thinking, the planning, the questions, and the practical steps — so the trip itself feels easier to manage.

We provide assistance with:

  • Flight information and option review — understanding what is available for your route and dates
  • Travel planning — thinking through timing, connections, and logistics
  • Booking support — guidance through the booking process and what to verify
  • Changes and cancellations — understanding your options and applicable terms
  • International travel support — coordination across regions and time zones
  • General travel questions — a place to ask the things that don't fit a single category

How We Work With Customers

Our approach is straightforward. You tell us what you're trying to do. We listen, ask the right questions, and walk you through what's relevant. We explain things in plain language, and we don't push you toward a particular outcome.

If we can help, we'll tell you how. If a question is outside our scope, we'll say so. If a decision is yours to make, we'll make sure you have what you need to make it well.

How to Contact Us

The easiest way to reach East Star Trips is through our Contact Us page. You can send us a message describing your travel needs, call (833) 846-8217, or email info@eaststartrips.com. We respond during our published business hours (Pakistan Standard Time).

Independence and Transparency

Independence is a core part of who we are. Because we are not tied to any airline, any booking platform, or any corporate travel conglomerate, our only incentive is to help you clearly. When you read about our services, when you talk to us, and when you make a decision based on our assistance, you can rely on the fact that we work for you.

We also believe in being honest about what we are not. We are not an airline. We are not an airline's official website. We are not an authorized representative of any carrier. The information we provide is intended to help you make better-informed travel decisions, but the final decisions — and the responsibility that comes with them — are always yours.

Travel Services

Travel Services We Offer

Six clear service areas covering the practical side of travel — from your first question to handling changes after the booking.

Service 01

Flight Assistance

Flight decisions involve a lot of small details — timing, connections, fare types, and what each option actually means. Our flight assistance service is designed to help you sort through those details so you can make a confident choice.

What you can expect:

  • Help understanding the flight options available for your dates and route
  • Explanations of fare differences and what each one includes
  • Connection and layover review for multi-leg trips
  • Clarification on airline terms related to your situation
  • General guidance to support your own decision
Service 02

Travel Planning

A good plan is the difference between a stressful trip and a smooth one. We help you think through your itinerary, the practical logistics, and the things that are easy to forget when there's a lot going on.

What you can expect:

  • Itinerary review and flow check
  • Practical preparation reminders
  • Logistics coordination across multiple legs or travelers
  • Help adapting your plan when something changes
  • A sounding board for your thinking before you commit
Service 03

Booking Assistance

The booking stage is where small errors can become big problems. Our booking assistance helps you make sure that what you're confirming actually matches what you intend, and that you understand the rules that come with it.

What you can expect:

  • Review of fare conditions before you confirm
  • Verification of names, dates, and routing
  • Help coordinating group or family bookings
  • Guidance on what to keep and what to confirm after booking
  • Support thinking through add-ons like baggage or seat selection
Service 04

Changes & Cancellations

Plans change. When they do, the right next step isn't always obvious. We help you understand what your booking allows, what the airline's policy says, and how to move forward.

Important: Change and refund eligibility is determined by the fare rules, the airline's policies, and the terms that applied at the time of booking. We help you understand what applies, but the actual change or refund is processed according to those terms.

What you can expect:

  • Plain-language review of your change or cancellation options
  • Help preparing any information the airline may require
  • Guidance on what to expect in terms of timing and outcome
  • Support thinking through alternatives when change isn't possible
Service 05

International Travel Assistance

International travel adds layers that domestic trips don't have — different carriers, longer connections, time zones, and entry considerations. We help you think through the whole picture.

What you can expect:

  • Coordination help for multi-city or multi-carrier itineraries
  • Connection and layover review across regions and time zones
  • Reminders on document and entry requirements (which remain your responsibility)
  • Practical guidance on arrival timing and onward travel
Service 06

General Travel Support

Not every travel question fits neatly into a category. Maybe you're not sure what to ask, or you're trying to figure out a specific situation. Reach out — we'll either help directly or point you in the right direction.

What you can expect:

  • A place to ask the questions that don't fit a specific service
  • Honest answers about what we can and can't help with
  • Guidance to the right resource when something is outside our scope
  • A friendly response from a real person who reads your message
The Process

How It Works

A simple four-step process — from your first message to a completed travel arrangement. No jargon, no runaround.

01

Contact Us

You provide your travel requirements. This can be as simple as a destination and dates, or as detailed as a list of preferences, a group itinerary, or a specific situation you need help with.

The most helpful starting point is to share:

  • Where you're thinking of going and when
  • How many travelers and any specific needs
  • Anything you're trying to figure out (a change, a new booking, a comparison)
02

Discuss Travel Options

Our team assists with the travel options that are relevant to your request. We walk you through what's available, explain the differences, and answer the questions you have along the way.

This step is collaborative. We're not pushing a particular outcome — we're helping you understand the landscape so you can decide what fits.

03

Review Information

You review the relevant travel information and the applicable terms before making any decision. This includes fare conditions, change and cancellation rules, and any practical details specific to your trip.

Take your time. We want you to feel confident in your decision, and we're happy to clarify anything that's unclear.

04

Complete Travel Arrangement

You proceed with the applicable booking or travel arrangement. The actual booking is made with the airline or travel provider — we help you complete it with clarity.

After the arrangement, we remain available if questions come up. Travel plans can change, and we're here to help when they do.

Start With Step 1
Contact Us

Get in Touch

Tell us about your travel plans and we'll get back to you during business hours. We are headquartered in Pakistan and serve travelers worldwide.

Contact Information

Reach out through any of the channels below, or use the form to tell us about your travel needs.

Phone
(833) 846-8217

Toll-free customer support line

Business Hours

Monday – Friday, 9:00 AM – 6:00 PM

Pakistan Standard Time (PKT, UTC+5)

Headquartered in Pakistan. Serving travelers worldwide.

A note before you write

We respond to inquiries in the order they're received, during published business hours. If your message is urgent, please mention that in the subject line so we can prioritize accordingly.

Send Us a Message

Fill out the form below with details about your travel needs and we'll get back to you.

Important Notice

Travel Disclaimer

East Star Trips is an independent travel assistance business and is not an airline or the official website of any airline. Flight availability, fares, schedules, baggage policies, cancellations, and other travel conditions are subject to the applicable airline or third-party travel provider. Information and prices may change without notice. Please review applicable terms and conditions before completing your travel arrangements.

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Legal

Privacy Policy

Last updated: [Date]

1. Introduction

East Star Trips ("we," "our," or "us") is an independent travel assistance business. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website, contact us, or use our services.

By using our website or providing us with your information, you agree to the practices described in this policy. If you do not agree, please discontinue use of our website and services.

2. Information We Collect

We collect information that you voluntarily provide to us, as well as limited technical information that is collected automatically when you visit our website.

3. Information Submitted Through Contact Forms

When you submit a contact form on our website, we collect the information you provide, which may include:

  • First name and last name
  • Email address
  • Phone number (if provided)
  • Departure city and destination
  • Travel dates (departure and return)
  • Number of travelers
  • Any message or details you choose to include

We use this information solely to respond to your inquiry and provide the requested travel assistance. We do not request sensitive information such as passport numbers, credit card numbers, bank account details, or passwords through our contact forms. Any payment is handled directly between you and the third-party travel provider.

4. Automatically Collected Information

When you visit our website, limited technical information may be collected automatically by your browser or by our hosting infrastructure, such as:

  • IP address
  • Browser type and version
  • Device type
  • Pages visited and time spent on the site
  • Referring website

This information is used for general analytics, security, and improving our website experience. We do not use this information to personally identify you.

5. Cookies and Similar Technologies

Our website may use cookies or similar technologies that are essential for the basic operation of the site. For more detail on the cookies we use, please see our Cookie Policy.

6. How We Use Information

We use the information we collect to:

  • Respond to your inquiries and provide requested services
  • Communicate with you about your travel assistance request
  • Improve our website and service quality
  • Maintain the security and integrity of our website
  • Comply with applicable legal obligations

7. How Information May Be Shared

We do not sell or rent your personal information to third parties. We may share information in the following limited circumstances:

  • With your explicit consent
  • With third-party service providers who assist us in operating our website or business (subject to confidentiality obligations)
  • With travel and booking partners only as needed to provide the assistance you've requested
  • To comply with legal obligations, court orders, or valid legal processes
  • To protect our rights, your safety, or the safety of others

8. Third-Party Service Providers

We may use third-party service providers to support our operations, such as email delivery, hosting, and form handling. These providers only receive the information necessary to perform their specific function and are required to protect your information.

9. Travel and Booking Partners

If your travel assistance request requires coordination with an airline, travel agency, or other travel provider, we will only share the information needed to facilitate that coordination — and only with your knowledge and direction.

10. Communications

We may use your contact information to respond to your inquiry, follow up on your request, or send important service-related messages. We do not send marketing or promotional messages without your consent.

11. Data Security

We take reasonable measures to protect your information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

12. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce agreements. Contact form submissions are typically retained for a reasonable period to support ongoing communication and service quality.

13. Children's Privacy

Our website and services are not directed to children under 13. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us so we can delete it.

14. Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites. We encourage you to read the privacy policies of any third-party sites you visit.

15. User Rights

Depending on your jurisdiction, you may have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate or incomplete information
  • Request deletion of your information
  • Object to or restrict certain processing of your information
  • Request portability of your information
  • Withdraw consent where processing is based on consent

To exercise these rights, please contact us using the information below.

16. Privacy Choices

You can choose not to provide certain information, though this may limit our ability to assist you. You can also disable cookies in your browser settings. For more detail, see our Cookie Policy.

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. Continued use of our website after changes constitutes acceptance of the updated policy.

18. Contact Information

If you have any questions about this Privacy Policy or how your information is handled, please contact us:

  • Email: info@eaststartrips.com
  • Phone: (833) 846-8217
  • Website: eaststartrips.com
  • Business: East Star Trips

Note for the business owner: Please review this Privacy Policy with a qualified legal professional before publishing. The placeholders marked with [brackets] should be updated with your actual business details (such as a registered business address, where applicable, and the date this policy takes effect).

Legal

Terms & Conditions

Last updated: [Date]

1. Acceptance of Terms

By accessing or using the East Star Trips website (eaststartrips.com) or our services, you agree to be bound by these Terms & Conditions. If you do not agree, please do not use our website or services.

2. About East Star Trips

East Star Trips is an independent travel assistance business. We are not an airline, a travel agency, an online travel agency, or an authorized representative of any airline or travel provider. We are headquartered in Pakistan and serve travelers worldwide.

3. Description of Services

East Star Trips provides travel assistance, which includes:

  • Flight information and option review
  • Travel planning support
  • Booking guidance
  • Change and cancellation assistance
  • International travel coordination support
  • General travel-related questions and support

Our role is to assist and guide. We do not operate aircraft, hold ticket inventory, sell tickets on behalf of any airline, or act as a contracted booking agent for any carrier.

4. Independent Travel Assistance

East Star Trips operates as an independent business. We are not affiliated with, endorsed by, sponsored by, or partnered with any airline, hotel chain, online travel agency, or travel conglomerate unless explicitly stated. Any views, recommendations, or guidance we provide are based on our independent assessment of your travel needs.

5. Third-Party Travel Providers

Any actual flight, hotel, or travel service you book is provided by a third-party travel provider (such as an airline) that is independent from East Star Trips. The third-party provider is solely responsible for operating the service, setting its terms, and handling any issues that arise during the provision of the service.

6. Airline and Travel Provider Information

Information we share about airlines and other travel providers (such as schedules, fare conditions, baggage policies, and policies) is based on what is generally available or provided to us. We do our best to keep this information current, but airlines and travel providers may change their terms and services at any time without notice to us. Always verify the most current terms directly with the travel provider before finalizing any arrangement.

7. Customer Responsibilities

As a customer, you are responsible for:

  • Providing accurate and complete information when you contact us or use our services
  • Reviewing all travel information, terms, and conditions before making any decision
  • Complying with the terms of any third-party travel provider you book with
  • Ensuring you have valid travel documents (passport, visa, etc.) where required
  • Arriving at airports and points of departure on time
  • Making your own informed decisions about your travel

8. Accuracy of Customer Information

You agree to provide accurate, current, and complete information when you submit inquiries or interact with us. Inaccurate information (such as misspelled names on a booking) can lead to denied boarding or other problems. East Star Trips is not responsible for issues arising from inaccurate information you provide.

9. Pricing and Availability

Any pricing, availability, or schedule information we share is provided for general guidance. Final pricing, availability, and schedules are determined by the airline or travel provider at the time of booking. Prices and availability can change at any time without notice.

10. Booking Process

If you decide to proceed with a booking based on our assistance, the actual booking is made with the airline or travel provider — not with East Star Trips. We may help you understand the process, but the contractual relationship for the travel service is between you and the travel provider.

11. Payments

Any payment for a travel service is handled directly between you and the travel provider (or its payment processor). East Star Trips does not collect payment for travel services and does not store your payment information. We never request credit card numbers, bank account details, or other sensitive financial information through our contact forms or website.

12. Changes to Travel Arrangements

If you need to change a travel arrangement, the change is processed by the airline or travel provider according to their policies and the fare rules that apply to your booking. East Star Trips can help you understand your options, but we do not control the outcome.

13. Cancellations

Cancellations are subject to the terms of the travel provider and the fare rules of your booking. East Star Trips does not guarantee that any cancellation will result in a refund. Please review our Refund & Cancellation Policy for more detail.

14. Refunds

Any refund is governed by the travel provider's refund policy and the fare rules of your booking. East Star Trips does not issue refunds and does not hold refund funds. Where applicable, we can help you understand whether a refund may be available and what the process looks like.

15. Third-Party Policies

Your booking with a third-party travel provider is also subject to that provider's own terms, conditions, and policies. These may include rules about check-in, baggage, seat selection, special assistance, pets, minors, and other matters. You are responsible for reviewing and complying with those policies.

16. Travel Documents

You are responsible for ensuring you have all required travel documents, including a valid passport, any required visas, and any health-related documentation. Entry and exit requirements are determined by the relevant government authorities and are outside of East Star Trips' control.

17. Website Use

You agree to use our website for lawful purposes only. You must not use our website in any way that violates applicable law, attempts to gain unauthorized access to our systems, or interferes with the experience of other users.

18. Prohibited Activities

When using our website or services, you must not:

  • Provide false or misleading information
  • Impersonate any person or entity
  • Attempt to access non-public areas of our website or systems
  • Use our website to send spam, malware, or other harmful content
  • Use content from our website in a way that infringes on our rights or applicable laws

19. Intellectual Property

All content on this website, including text, graphics, logos, images, and design, is the property of East Star Trips or our licensors and is protected by intellectual property laws. You may not copy, reproduce, distribute, or create derivative works from our content without our written permission.

20. Third-Party Links

Our website may contain links to third-party websites. These links are provided for convenience only. East Star Trips does not endorse and is not responsible for the content, policies, or practices of any third-party website.

21. Disclaimer of Warranties

Our website and services are provided on an "as is" and "as available" basis. To the maximum extent permitted by law, East Star Trips disclaims all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that our website will be uninterrupted, error-free, or free of harmful components.

22. Limitation of Liability

To the maximum extent permitted by law, East Star Trips is not liable for any indirect, incidental, special, consequential, or punitive damages arising from or related to your use of our website or services, even if we have been advised of the possibility of such damages. Our total liability for any claim relating to our services will not exceed the amount you have paid to us for the specific service in question (which, in most cases, will be zero, as we do not currently charge for our assistance services).

23. Indemnification

You agree to indemnify and hold harmless East Star Trips, its team, and its affiliates from any claims, damages, or expenses (including reasonable legal fees) arising from your breach of these Terms, your misuse of our website or services, or your violation of any applicable law or third-party right.

24. Changes to Terms

We may update these Terms & Conditions from time to time. The updated version will be posted on this page with an updated "Last updated" date. Your continued use of our website or services after changes constitutes acceptance of the updated terms.

25. Governing Law

These Terms & Conditions are governed by the laws of [Applicable Jurisdiction], without regard to its conflict of law principles. Any disputes arising from these terms or your use of our website or services will be resolved in the courts of [Applicable Jurisdiction].

26. Contact Information

If you have any questions about these Terms & Conditions, please contact us:

  • Email: info@eaststartrips.com
  • Phone: (833) 846-8217
  • Website: eaststartrips.com
  • Business: East Star Trips

Note for the business owner: Please review these Terms & Conditions with a qualified legal professional in your jurisdiction before publishing. The placeholders marked with [brackets] should be updated with the actual applicable jurisdiction (e.g., the country or region whose laws govern this agreement) and the date this version takes effect.

Legal

Refund & Cancellation

Last updated: [Date]

Overview

East Star Trips is an independent travel assistance business. We do not sell tickets, operate flights, or hold funds on behalf of travelers. All bookings, changes, cancellations, and refunds are governed by the terms of the third-party travel provider (typically the airline) that issues your ticket.

This page explains how cancellations, changes, and refunds work in practice when you're working with East Star Trips.

1. How to Request a Cancellation

To request a cancellation, contact us with your booking details — at minimum the booking reference, traveler name, and a brief description of your situation. You can reach us through the Contact Us page, by email at info@eaststartrips.com, or by phone at (833) 846-8217 during our published business hours.

Once we receive your request, we help you understand the cancellation options that apply to your booking and guide you on the next steps with the travel provider.

2. How to Request a Change

To request a change (date, time, routing, name correction, etc.), contact us with the details of what you'd like to change. We'll help you understand whether the change is permitted under your fare rules, what fees or fare differences may apply, and how to request the change with the travel provider.

3. How Refunds Are Handled

Refunds are processed by the airline or travel provider that issued your ticket — not by East Star Trips. Whether a refund is available, and the amount of any refund, depends on:

  • The fare rules of your ticket (e.g., refundable vs. non-refundable)
  • The travel provider's own refund and cancellation policies
  • The reason for the cancellation (e.g., airline-initiated vs. traveler-initiated)
  • Applicable consumer protection laws in your jurisdiction

East Star Trips does not issue refunds, hold refund funds, or guarantee that any refund will be available.

4. Third-Party Airline and Travel Provider Rules Apply

The actual flight you book is operated by an airline, and the terms that govern your ticket (including cancellation rules, change fees, and refund eligibility) come from that airline. We help you understand those terms, but the airline's terms — and not East Star Trips — control the outcome.

5. Eligibility for Refunds

Refund eligibility is determined entirely by the fare rules and the travel provider's policies that applied at the time of your booking. Common factors that affect eligibility include:

  • Whether the fare is refundable, partially refundable, or non-refundable
  • How close to departure you cancel
  • Whether the airline itself cancelled or significantly changed the flight
  • Any optional refund protection or travel insurance you purchased
  • Any applicable rights under consumer protection or air travel regulations in your jurisdiction

6. Processing Timelines

When a refund is approved by the travel provider, the time it takes to receive the refund depends on the provider and your payment method. [Editable placeholder: insert any specific processing timelines that apply to your business or to the providers you commonly work with, e.g., "Refunds typically appear within 7–14 business days for card payments, but some providers may take longer."]

7. Service Fees (If Any)

East Star Trips does not currently charge a fee for basic travel assistance inquiries. [Editable placeholder: if you decide to charge fees for any future enhanced services, clearly describe them here, including when the fee is due, how it is calculated, and whether it is refundable.]

8. Airline-Initiated Changes and Cancellations

If an airline changes or cancels a flight, the airline is responsible for offering rebooking options, refunds, or other remedies under its policies and applicable regulations. East Star Trips can help you understand the options available and coordinate with the airline on your behalf, but the outcome is determined by the airline.

9. How to Contact Us About a Cancellation or Refund

To discuss a cancellation, change, or refund, please reach out:

  • Email: info@eaststartrips.com
  • Phone: (833) 846-8217
  • Contact form: eaststartrips.com/#contact
  • Business hours: Monday – Friday, 9:00 AM – 6:00 PM (Pakistan Standard Time)

When you contact us, please include your booking reference, the names of the travelers on the booking, the airline or travel provider, and a brief description of what you'd like to do.

10. Changes to This Policy

We may update this Refund & Cancellation Policy from time to time. Changes will be posted on this page with an updated "Last updated" date.

Note for the business owner: This policy is intentionally conservative. Do not promise a refund unless your actual business policy provides one. Update the placeholders marked with [brackets] (such as processing timelines and any future service fees) only after consulting with a qualified legal professional and confirming that the language reflects your actual practices.

Legal

Travel Disclaimer

Last updated: [Date]

Important Notice

East Star Trips is an independent travel assistance business and is not an airline or the official website of any airline. Flight availability, fares, schedules, baggage policies, cancellations, and other travel conditions are subject to the applicable airline or third-party travel provider. Information and prices may change without notice. Please review applicable terms and conditions before completing your travel arrangements.

1. East Star Trips Is an Independent Business

East Star Trips is an independent travel assistance business. We are not an airline. We are not the official website of any airline. We are not an authorized representative, agent, or partner of any airline or travel provider.

2. Airlines Control Their Own Operations

Each airline controls its own schedules, aircraft, crew, fares, and policies. East Star Trips does not control — and cannot guarantee — any aspect of an airline's operations, including but not limited to on-time performance, seat availability, route changes, or aircraft substitutions.

3. Flight Availability Can Change

Flight availability is determined by the operating airline. A flight that is available at one point in time may become unavailable at another. Schedule changes, route cancellations, capacity adjustments, and other operational decisions are made by the airline without notice to East Star Trips.

4. Prices Can Change

Prices displayed or quoted by airlines change frequently and are subject to availability. Any price information shared by East Star Trips is for general guidance only and is not a binding offer. The final price is determined by the airline at the time of booking.

5. Airline Policies Apply

Each airline has its own policies covering cancellation, changes, refunds, baggage, check-in, seat selection, special assistance, minors, pets, and other matters. These policies — and not the policies of East Star Trips — govern your booking. You are responsible for reviewing the policies that apply to your specific ticket before completing any arrangement.

6. Travel Disruptions Can Occur

Travel can be disrupted by weather, air traffic control issues, mechanical problems, security events, public health measures, labor actions, and other factors outside of anyone's control. East Star Trips is not responsible for disruptions caused by the airline, the airport, government authorities, or any other party. If disruption occurs, your rights and remedies are determined by the airline's policies and applicable regulations.

7. Customers Should Review Applicable Terms

Before completing any travel arrangement, please review the terms and conditions that apply to your booking, including the fare rules, the airline's conditions of carriage, and any other relevant policies. If you have questions about those terms, contact us — we'll help you understand what they mean.

8. East Star Trips Does Not Control Airline Operations

East Star Trips is an assistance business. We do not operate aircraft, employ flight crew, maintain aircraft, control schedules, or set airline policy. We provide information, guidance, and support to help you navigate travel decisions. The actual flight, if you take one, is provided by an independent airline.

9. No Guarantee of Specific Outcomes

East Star Trips does not guarantee that any specific flight, fare, schedule, route, or outcome will be available or achievable. The information we provide is intended to support your own decision-making, but the decision — and the responsibility for it — is yours.

10. Changes to This Disclaimer

We may update this Travel Disclaimer from time to time. Changes will be posted on this page with an updated "Last updated" date.

11. Contact

If you have any questions about this Travel Disclaimer, please contact us:

  • Email: info@eaststartrips.com
  • Phone: (833) 846-8217
  • Website: eaststartrips.com
Legal

Cookie Policy

Last updated: [Date]

1. What Are Cookies

Cookies are small text files that a website stores on your device when you visit it. Cookies are widely used to make websites work more efficiently and to provide information to the website operator. Some cookies are essential for the basic operation of the site, while others are used for analytics, preferences, or advertising.

2. Essential Cookies

Our website may use a small number of essential cookies that are necessary for the site to function properly. These cookies enable basic features such as page navigation, form submission, and remembering your preferences. The site cannot function properly without these cookies.

3. Analytics Cookies

[Editable placeholder: describe whether your site uses analytics cookies (such as Google Analytics, Plausible, or similar) and what they do. If you do not use any analytics tool, state that clearly here.]

4. Functional Cookies

[Editable placeholder: describe whether your site uses functional cookies to remember user preferences (such as language or region) and what those cookies do. If you do not use any functional cookies, state that clearly here.]

5. Advertising Cookies

[Editable placeholder: describe whether your site uses advertising or marketing cookies (such as Facebook Pixel, Google Ads, or similar). If you do not use any advertising cookies, state that clearly here.]

6. Third-Party Technologies

Some features on our website may rely on third-party technologies, such as embedded content or fonts. These third parties may use their own cookies or similar technologies. We do not control how those third parties use cookies, and their use is governed by the third party's own policies.

The fonts on this website are served by Google Fonts, which may set its own cookies or collect technical information. For more detail, please review Google's cookie policy.

7. Cookie Preferences

You can manage your cookie preferences at any time through your browser settings. Most modern browsers allow you to:

  • See what cookies are stored on your device
  • Delete cookies
  • Block cookies from specific websites
  • Block all cookies
  • Delete all cookies when you close the browser

8. How to Manage Cookies in Common Browsers

Each browser provides its own cookie management tools. For more information, please refer to your browser's help documentation:

  • Google Chrome: Settings → Privacy and security → Cookies and other site data
  • Mozilla Firefox: Settings → Privacy & Security → Cookies and Site Data
  • Safari: Preferences → Privacy → Manage Website Data
  • Microsoft Edge: Settings → Cookies and site permissions → Cookies and site data

9. What Happens If You Disable Cookies

If you disable cookies, some parts of our website may not function properly. The contact form, for example, may not be able to submit your information.

10. Changes to This Cookie Policy

We may update this Cookie Policy from time to time. Changes will be posted on this page with an updated "Last updated" date.

11. Contact

If you have any questions about this Cookie Policy or our use of cookies, please contact us:

  • Email: info@eaststartrips.com
  • Phone: (833) 846-8217
  • Website: eaststartrips.com

Note for the business owner: Do not claim to use analytics, functional, or advertising cookies that have not actually been installed on the site. Only fill in the [Editable placeholder] sections after you have confirmed what cookies are actually in use. If a category is not used, the placeholders have been written so you can simply state that.

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