Terms & Conditions

By accessing the East Star Trips website, contacting East Star Trips, submitting an inquiry, or using its travel assistance services, you agree to these Terms & Conditions and to the other policies referenced on this site, including our Privacy Policy and Refund & Cancellation Policy. If you do not agree with any part of these Terms, please do not use the website or our services.

East Star Trips is an independent travel assistance service serving travelers in the United States. East Star Trips is not an airline.

Our services may include assistance with:

• New flight inquiries
• Existing reservation questions
• Flight change inquiries
• Cancellation inquiries
• Itinerary questions
• Domestic and international travel planning

Any assistance we provide is intended to help you understand your flight-related options. The actual ticket, fare, schedule, and travel terms are determined by the relevant airline or travel provider.

Flight schedules, routes, seat availability, fares, fare rules, and other airline information may change at any time. East Star Trips does not guarantee the accuracy or continued availability of third-party airline information. Customers should review the relevant itinerary details and applicable terms before proceeding with any transaction.

Customers may contact East Star Trips for assistance exploring flight options and itineraries.

Flight availability and applicable fares are subject to the relevant airline, travel provider, fare rules, and availability at the time of the transaction.

East Star Trips does not guarantee specific fares, the lowest available price, exclusive airline rates, guaranteed savings, or guaranteed availability.

Assistance concerning an existing reservation may depend on the airline or travel provider through which the original reservation was made, the applicable fare rules, and the information available to us about that reservation.

East Star Trips does not guarantee that every third-party reservation can be accessed, modified, cancelled, refunded, or rebooked.

Flight changes may be subject to:

• Airline policies
• Fare conditions
• Availability
• Fare differences
• Applicable airline or provider fees
• Other applicable terms

East Star Trips does not guarantee that a requested change can be completed.

Cancellation eligibility, refunds, travel credits, penalties, and related conditions are generally governed by the applicable airline or travel provider and the fare rules that apply to your booking.

East Star Trips does not promise guaranteed refunds, free cancellations, or travel credits.

For more information, please review our Refund & Cancellation Policy.

If East Star Trips charges any separate service or assistance fee, the customer will be informed of the applicable fee before agreeing to the service or transaction.

Any East Star Trips service fee is separate from, and in addition to, any airline fare, taxes, airline fees, or other third-party charges. The specific fee, if any, will be communicated clearly before the customer agrees to proceed.

Customers are responsible for providing accurate information and for reviewing, where applicable:

• Traveler names
• Travel dates
• Origin and destination
• Itinerary details
• Applicable fares and charges
• Airline and fare conditions
• Passport, visa, and entry requirements where applicable

Customers should verify important travel documentation and entry requirements through appropriate official sources before traveling.

Airlines and other independent travel providers maintain their own terms, policies, and operational decisions.

East Star Trips does not control airline schedules, delays, cancellations, aircraft changes, baggage rules, seat assignments, refund decisions, or other airline operations. Any decision made by an airline or third-party provider is the sole responsibility of that provider.

You agree not to misuse the East Star Trips website. This includes, without limitation, attempting to gain unauthorized access to any part of the website or its related systems, interfering with the operation of the website, submitting fraudulent or misleading information, or using the website for any unlawful purpose. East Star Trips reserves the right to take appropriate action in response to any such misuse.

East Star Trips website content, branding, logos, and other materials belonging to East Star Trips may be protected by applicable intellectual property laws.

Third-party airline names, logos, and trademarks remain the property of their respective owners and are used only with appropriate permission or for identification purposes.

To the extent permitted by applicable law, East Star Trips is not responsible for matters outside its reasonable control. This includes, without limitation, airline operational decisions, schedule changes, delays, cancellations, third-party systems or platforms, or changes to third-party policies or terms.

Nothing in these Terms is intended to exclude, restrict, or limit any liability that cannot be excluded, restricted, or limited under applicable law.

The collection, use, and protection of personal information is addressed in the East Star Trips Privacy Policy. For details on what we collect, how we use it, and your rights, please review our Privacy Policy.

East Star Trips may update these Terms & Conditions when necessary. The effective date shown at the top of this page identifies the current version. Continued use of the website or our services after an update indicates acceptance of the revised Terms.

These Terms & Conditions are subject to applicable laws. Any jurisdiction-specific provision will be added only after East Star Trips confirms the appropriate legal jurisdiction.