This page describes how cancellation inquiries, refunds, travel credits, itinerary changes, and any separate East Star Trips service or assistance fees are handled. It is written to be transparent about what is decided by the airline or travel provider — and what is decided by East Star Trips.
Effective Date: September 25, 2026
Fares, taxes, penalties, cancellation fees, fare differences, refunds, and travel credits — set by the airline or provider.
A separate, independently disclosed fee for travel assistance — separate from any airline fare, tax, or penalty.
This Refund & Cancellation Policy provides general information about how East Star Trips handles cancellation inquiries, refunds, travel credits, itinerary changes, rebooking, and any separate East Star Trips service or assistance charges that may apply to a customer's request.
Throughout this page, a clear distinction is maintained between two separate categories of charges:
These two categories are never presented as the same charge, and they are never combined, bundled, or treated as a single amount. They are governed by different terms, determined by different parties, and handled through different processes.
Airline ticket cancellation eligibility is generally determined by the applicable airline and the terms attached to the booking. East Star Trips does not control, determine, or guarantee airline cancellation outcomes.
The factors that typically govern whether a flight can be cancelled, and whether a cancellation results in a refund, include:
East Star Trips does not guarantee that a flight can be cancelled, that a cancellation will be accepted, or that a cancellation will result in a refund. Any such outcomes are determined by the airline and the applicable fare terms.
Eligibility for a refund on an airline ticket or other third-party travel product is determined by the applicable airline or travel provider and the relevant fare terms — not by East Star Trips.
Depending on the fare type and the airline's policies, a booking may be:
East Star Trips does not promise, represent, or guarantee a full refund or any specific refund outcome for any airline ticket or travel product. Any refund, if applicable, is processed according to the rules of the operating airline or travel provider.
When an airline cancels a flight or makes a significant change to a flight schedule, the customer's available options — including any rebooking, refund, or travel credit — are determined by the airline's own policies and any applicable consumer-protection requirements.
East Star Trips may assist customers with understanding the options that are typically available in these situations, but East Star Trips does not control, influence, or determine any airline decision regarding a cancellation, schedule change, refund, credit, or rebooking.
When a traveler voluntarily chooses to cancel a reservation, the applicable airline fare rules generally determine:
The specific outcomes in any individual case depend on the airline, the fare type, and the fare rules attached to the ticket. East Star Trips may assist travelers in reviewing these terms but does not waive, override, or alter them.
Requests to change or rebook a flight may be subject to:
East Star Trips does not guarantee that a requested change or alternative flight will be available. Final change, rebooking, and pricing decisions are made by the airline according to its own policies and the applicable fare terms.
Any East Star Trips service or assistance fee is separate and independent from any airline fare, tax, penalty, fare difference, cancellation fee, or other third-party charge. These are two distinct categories that are never combined, bundled, or represented as the same charge.
Where a separate East Star Trips service fee applies, the applicable amount and the relevant terms are disclosed to the customer before the customer agrees to the service. The fee covers the independent assistance provided by East Star Trips — it is not a payment toward any airline ticket, fare, or refund.
Whether an East Star Trips service fee is refundable or non-refundable depends on the specific terms disclosed to the customer for that service. Customers are encouraged to review those terms carefully before agreeing to any assistance.
Important: An East Star Trips service fee is not an airline fare, tax, or penalty. A refund, credit, or cancellation outcome from an airline — or the absence of one — does not by itself determine whether an East Star Trips service fee is refundable.
Airline or third-party refund processing times are controlled by the applicable airline, travel provider, payment provider, or financial institution — as relevant to the booking and the original form of payment.
East Star Trips does not control when an airline or provider releases a refund, when a credit card issuer or bank posts a refund to a customer's account, or when a travel credit is issued. The time it takes for any refund or credit to appear can vary based on the parties involved and the payment method used.
Some cancellations may result in an airline-issued travel credit rather than a cash refund. Whether a credit is offered — and the terms that come with it — are determined by the applicable airline or travel provider.
These terms typically govern:
East Star Trips may help travelers understand how travel credits typically work, but the credit itself — and every term attached to it — is set by the airline or travel provider.
East Star Trips may assist customers with inquiries concerning existing reservations, including help understanding itinerary details, fare conditions, and available options.
The ability to access, modify, cancel, refund, or rebook a reservation may depend on where the reservation was originally issued, the airline or provider involved, and the applicable rules of that booking. Not every reservation may be accessible or changeable, and outcomes depend on the terms of the original booking.
Customers may contact East Star Trips for independent travel assistance concerning inquiries involving the following major U.S. airlines. East Star Trips does not control, determine, or set the refund or cancellation policies of these airlines.
Independent assistance with United-related flight inquiries, reservations, and cancellation questions.
Independent assistance with Delta-related flight inquiries, reservations, and cancellation questions.
Independent assistance with American Airlines flight inquiries, reservations, and cancellation questions.
East Star Trips is not affiliated with, endorsed by, sponsored by, or operated by United Airlines, Delta Air Lines, American Airlines, or any other airline. Airline names, logos, and trademarks are the property of their respective owners. Airline cancellations, refunds, credits, fare rules, schedules, availability, and related decisions are determined by the applicable airline or travel provider — not by East Star Trips.
Before agreeing to a cancellation or change, customers are encouraged to carefully review the following:
Speak with the East Star Trips travel assistance team to understand your options. We're here to help you review your itinerary, fare conditions, and what's typically available for your booking.
