Privacy Policy

This Privacy Policy describes how East Star Trips ("we," "us," or "our") may collect, use, disclose, and protect information when you visit our website, submit a contact form, call our business, or otherwise interact with our independent travel assistance services.

By using our website or communicating with us, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with the practices described here, please discontinue use of the website and our services.

Depending on how you interact with East Star Trips, we may collect the following types of information:

East Star Trips may use the information collected for the following purposes:

• •Responding to your inquiries and requests
• •Providing the travel assistance you have requested
• •Communicating with you about your inquiry or service request
• •Helping address flight, itinerary, change, cancellation, or reservation-related questions
• •Operating, maintaining, and improving our website
• •Preventing misuse, abuse, or fraudulent activity
• •Meeting applicable legal, regulatory, or recordkeeping obligations

When you call East Star Trips or contact us by phone, we may use the information you provide during the call to respond to your request, follow up on your inquiry, and assist with your travel-related questions.

If call recording is used for quality, training, or documentation purposes, East Star Trips will follow applicable notice and consent requirements. Where required by law, you will be informed at the start of a call that it may be recorded, and you will have the opportunity to decline.

To request information about call handling practices or to ask that we not contact you by phone, please reach out using the contact details listed in Section 14.

Our website may use cookies or similar technologies to support essential website functionality, remember your preferences, measure site performance, and understand how visitors interact with our content. Specific cookies and tools used may change over time.

Where applicable, you can manage cookies through your browser settings or through any consent controls presented on the website. Disabling certain cookies may affect how the website functions.

For more detail on the specific technologies in use at any given time, please contact us using the details in Section 14.

East Star Trips does not sell your personal information. We may share information only as reasonably necessary in the following circumstances:

• •To provide the travel assistance or services you have requested
• •With service providers who support the operation of our business and website (such as hosting, communications, or analytics providers), bound by reasonable confidentiality obligations
• •To comply with applicable laws, regulations, or valid legal processes
• •To protect the rights, property, or safety of East Star Trips, our customers, or others
• •Where you have authorized or directed us to do so

East Star Trips uses reasonable administrative and technical measures appropriate to the size and nature of its operations to help protect personal information from unauthorized access, disclosure, alteration, or destruction.

However, no method of transmission over the internet or method of electronic storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security.

If you have reason to believe that your interaction with us is no longer secure, please contact us immediately using the details in Section 14.

East Star Trips retains personal information only for as long as reasonably necessary to fulfill the purposes for which it was collected, including to provide services, comply with legal, tax, or accounting obligations, resolve disputes, and enforce agreements.

When personal information is no longer needed for these purposes, we take reasonable steps to delete or de-identify it.

Depending on your location and the privacy laws that apply to you (such as state-level consumer privacy laws in the United States), you may have certain rights regarding your personal information. These rights may include:

• •Requesting access to the personal information we hold about you
• •Requesting correction of inaccurate or incomplete information
• •Requesting deletion of your personal information, subject to applicable exceptions
• •Opting out of any sale or certain types of sharing of personal information, where applicable
• •Other rights granted by applicable U.S. privacy law

To submit a privacy request, please contact us through our Contact Us page or the contact details listed in Section 14. We will respond to verified requests in accordance with applicable law.

Our website and travel assistance services are not directed to children, and we do not knowingly collect personal information directly from children where prohibited by applicable law. If you believe that we have inadvertently collected information from a child in a manner inconsistent with applicable law, please contact us using the details in Section 14 so that we can take appropriate steps.

Our website may contain links to third-party websites that are not operated or controlled by East Star Trips. We are not responsible for the content, security, or privacy practices of any third-party site. We encourage you to review the privacy policy of every site you visit.

East Star Trips may update this Privacy Policy from time to time to reflect changes in our practices, technology, or applicable law. The "Effective Date" displayed at the top of this page indicates when the latest version took effect. We encourage you to review this page periodically to stay informed about how we handle personal information.

If you have questions about this Privacy Policy, would like to exercise a privacy right, or want to reach our team about how your information is handled, you can contact us using the details below.